Contact information
Contact Us
Got a question about an order, an install, or whether GLOWDECK fits your setup? We read every email.
We reply within 2 business days, usually sooner. We're a small operation, not a call centre — so there's no phone line, but there's also nobody reading from a script.
Before you email
A few things will get you an answer in one reply instead of three:
-
Order questions — include your order number (it's in your confirmation email, starts with
#) - Something arrived damaged or faulty — send a photo or a short video of the problem along with your order number. We can usually sort it from that alone, without you shipping anything back. Full details in our Refund & Return Policy
- Where's my order? — check the tracking link in your shipping email first. Tracking can take 3–5 business days to start updating, which is normal. If it's been quiet for more than 10 business days, email us and we'll chase the carrier
- Install help — tell us your board and where you're trying to run the strips, and we'll talk you through it
Hours
We answer Monday to Friday. Emails that land over the weekend get picked up Monday morning.
Wholesale, shops and collabs
If you run a shop or a rental fleet and want to stock GLOWDECK, or you're a rider interested in working together, email the same address with "Wholesale" or "Collab" in the subject line so it doesn't get lost in support.