Shipping Policy

Last updated: 15 September 2026

Processing time

Orders are processed within 2–5 business days before they're handed to the carrier. During peak season and around major holidays this can stretch to 10 business days.

We process Monday to Friday only — no weekend or public holiday dispatch. An order placed Friday evening starts processing Monday.

Delivery estimates

Transit time is on top of processing time.

Destination	Estimated transit
United States	7–14 business days
Canada	10–14 business days
United Kingdom & Europe	10–14 business days
Australia & New Zealand	10–21 business days
Rest of world	15–30 business days

So a typical US order is roughly 2–3 weeks door to door. These are estimates, not guarantees — carriers, customs, and weather all move them.

Tracking

You'll get a confirmation email when you order and a second email with tracking once your parcel ships. Tracking can take 3–5 business days to start updating after you receive it; that's normal and doesn't mean the parcel is lost.

If you haven't received tracking within 7 business days of ordering, email glowdeck@outlook.com with your order number.

Shipping costs

Shipping costs are calculated at checkout and shown before you pay. Any free shipping promotion is applied automatically when your order qualifies.

Split shipments

Orders with multiple items may arrive in more than one parcel, sometimes on different days. You won't be charged extra for this. If part of your order has arrived and the rest hasn't shown up within the estimated window, get in touch.

Address accuracy

Please double-check your shipping address at checkout. Once an order enters processing we can't change the address. Parcels sent to an incorrect address supplied at checkout, or returned to sender because nobody could receive them, aren't eligible for a free replacement.

If you spot a mistake immediately, email us straight away — if we catch it before processing starts, we can fix it.

Customs, duties and taxes

International orders may attract import duties, taxes, or customs handling fees. These are set by your country, not by us, and are the recipient's responsibility. We can't predict them or refund them, and we can't mark parcels as gifts or declare a lower value.

Customs inspections can also add delays outside our control.

Lost or delayed parcels

If tracking hasn't updated in 10 business days, or your parcel is well past the estimated window, email us with your order number and we'll open an investigation with the carrier. Carriers usually require a waiting period before declaring a parcel lost — once they do, we'll replace or refund your order.

Damaged on arrival

If your parcel arrives damaged, photograph the packaging before you open it where you can, and email us within 48 hours. See our Refund & Return Policy for what happens next.

Contact

glowdeck@outlook.com — we answer within 2 business days.